Support
v1.0.0
subThis is a small operation. Support is async email — we answer every ticket personally.
How to reach us
What to include
- The email address on your account (if you have one).
- What you were doing when the issue happened.
- If it was a specific forwarded email: the sender domain + date. Do NOT re-forward the email to support — send a description; we have the parsed record.
How fast we answer
- Paid tier: typically within 1 business day.
- Free tier: typically within 2 business days.
"Typically" means most of the time, not a guarantee. We are a two-person operation.
What we can help with
- Account / sign-in issues
- Parse failures (a forwarded email didn't become a record)
- Billing / refund requests
- Data export / deletion requests (DSAR)
- Bug reports
- Security reports — please email directly with
[SECURITY]in the subject; we take these immediately.
What we cannot help with
- Canceling subscriptions on your behalf. We can draft an email or show you where to go — you do the final step.
- Refunds from vendors you subscribe to. That's between you and them.
- Reviewing your spending or giving financial advice.
If something looks broken
Email us. Before you do, a quick sanity check:
- Dashboard shows version number at the bottom — tell us which.
- Check the parse-events page (settings → parse history) — is the
email listed? Was the disposition
failed,partial,success?
Either way, email. We'd rather hear about it than not.